United requires a passenger who is a qualified individual with a disability within the meaning of Department of Transportation Rules who wishes to fly with a psychiatric service or emotional support animal to obtain and submit documentation:
1) from a licensed medical/mental health professional,
2) a Passenger Confirmation of Liability and Emotional Support/Psychiatric Service Animal Behavior and 3) a veterinary health form completed by a licensed veterinarian.
- These forms are valid for one year from the date of the earliest of the signed authorizations and must be submitted at least 48 hours before each trip; ideally well in advance of travel.
- Other documentation may be required for travel entering or exiting an international location or Hawaii.
- Animals must be properly controlled. If an animal kennel or other carrier will be used, it must meet the USDA guidelines and fit under the aircraft seat.
- With prior documentation and clearance, a customer may travel with no more than one emotional support animal. Multiple emotional support animals for a single customer are not permitted.
With respect to an animal used to assist a qualified individual with a disability, the animal must be trained to behave appropriately in a public setting. Animals found not to have been trained to behave will only be accepted in accordance with United’s current pet policies or may be denied boarding