General information:

United requires a passenger who is a qualified individual with a disability within the meaning of Department of Transportation Rules who wishes to fly with a psychiatric service or emotional support animal to obtain and submit documentation:

1) from a licensed medical/mental health professional,
2) a Passenger Confirmation of Liability and Emotional Support/Psychiatric Service Animal Behavior and 3) a veterinary health form completed by a licensed veterinarian.

  • These forms are valid for one year from the date of the earliest of the signed authorizations and must be submitted at least 48 hours before each trip; ideally well in advance of travel.
  • Other documentation may be required for travel entering or exiting an international location or Hawaii.
  • Animals must be properly controlled. If an animal kennel or other carrier will be used, it must meet the USDA guidelines and fit under the aircraft seat.
  • With prior documentation and clearance, a customer may travel with no more than one emotional support animal. Multiple emotional support animals for a single customer are not permitted.


With respect to an animal used to assist a qualified individual with a disability, the animal must be trained to behave appropriately in a public setting. Animals found not to have been trained to behave will only be accepted in accordance with United’s current pet policies or may be denied boarding

Quickly and easily see if you qualify for an emotional support animal letter. We offer 100% free qulification test.