At least 48 hours advance notice is required for all support animals. Please call our Reservations Department at 800-367-5320.
What documents are needed?
- Please complete the Hawaiian Airlines Emotional Support Animal form and have it ready when you check in at the airport. If you wish to provide your own documentation instead, click here.
What to expect during travel?
- Animal behavior: Support animals need to be well-behaved and may not be able to travel if they become disruptive. They must remain on a leash or in a kennel at all times. You will also need to sign an animal behavior and liability waiver when you check in.
- Seating on the aircraft: Animals will need to remain on the floor and may not obstruct aisles or exit rows. We may reseat you if your animal obstructs an area that needs to remain unobstructed. Animals that cannot be transported safely will not be able fly.
- Food and water: Please note that we cannot provide food, water, pillows, or blankets for animals.
Do therapy animals and support animals in training count as support animals?
Some animals considered ‘therapy animals’ may not meet the definition of a support animal (see above) or service animal. If they do not, they will be considered pets and accepted subject to our pets policies.
Support animals in training will be considered pets and accepted subject to our pet policies.
Can I travel with multiple support animals?
There is a limit of one support animal per person.