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OUR SIMPLE PROCESS

01: Complete the Free Online Assessment 

The questionnaire takes 5 minutes to complete, and you will see if you qualify!

02: Select the letter
you need 

Select if you need a Travel Letter, a Housing Letter, or Both!

03: Get contacted by one
of our Therapists

You will have a chat with one of our licensed therapist about the details of your letter and why you need it.

04: Get your
letter!

Get your letter shipped within 72 hours with our expedited options!

About ESA Family

One-in-five Americans suffer from mental or emotional disability every year, and only a small fraction will ever seek help. Even then, 50% of Americans who do seek counseling for mental health issues experience numerous hurdles that makes it either difficult or entirely impossible to get the needed care.
Emotional Support Animals can provide those in need with a tremendous amount of comfort and assistance and the health benefits of ESA’s are very well documented. Which is why ESA Family is providing ease and discreet online access to mental health services for people experiencing emotional or psychological disability.

How so? We are a company which employs licensed therapist to provide quick and confidential assessments. These licensed therapists are going to determine if you are in need of an emotional support animal. If so, they provide you with a letter that grants you the legal authority to own and care for an emotional support animal.

ESA family is an independent organization, that provides services for independent mental health professionals and ESA holders. The bridge between the patient and the licensed mental health professionals who can write them a recommendation for an emotional support animal because our goal at ESA Family is to improve the quality of life for the millions of Americans. Read More

Essentially anybody who feels that their pet is a key source of comfort and well-being can qualify for an emotional support animal. There may be certain levels of anxiety, depression and restlessness that are mitigated by the presence of a pet. Qualifying for an ESA essentially means that your pet helps you live a better life. Your pet improves your living situation and helps you travel more comfortably.

These conditions include:

  • ESA’s can help with serious mental issues such as Post-Traumatic Stress Disorder as well as any form of mental disability such as anxiety, depression or even stress.
  • In many cases, pets help level their owners out. They give their owners a stronger sense of purpose and provide comfort and companionship in a way similar to a sibling, friend or loved one.
  • ESA’s aren’t a cure to one’s mental stresses and issues, but can certainly aid in treatment towards living a happier and more stress free life.

Therapy Pet believes in the right to live and travel with your animal. We believe that people can feel better in the presence of their animals, and should not be forced to pay extra fees, or told they cannot live somewhere based on their animal. Nobody should have to choose between an apartment complex or living with their pet. Therapy Pet wants you to be happier, and we believe the presence of your animal can help. Read More

ESA Family and Benefits:

  1. ESA Family.org is highly reputed organization for ESA services, and is recognized in all States and major American airlines.
  2. All therapist on our staff are state-licensed diagnostic experts.
    You do not need to be currently under the care of a physician or mental health professional, we will put you in contact with one of our friendly mental health professionals.
  3. Each letter will be signed by a licensed mental health professional.
  4. Each letter will contain the therapist credentials like license number and contact information.
  5. All documents are 100% compliant with local, state, and federal law.
  6. Our ESA letter is 100% guaranteed effective.
  7. Our administrative professionals are available 27/7.
  8. We provide follow-up consultation on rules and regulation regarding air travel for you and your emotional support animal.
  9. We also provide documents/forms for all major American airlines.
  10. Compassionate Service.
    The administrative staff at ESA Family.org are highly trained individuals with the sole purpose of aiding the customers to the best of their knowledge and provide adequate information as required by law for your emotional support animal, may it be for housing or travel purposes.
  11. No Hidden Fees.
    Our prices include an assessment by LMHP and a digital and hardcopy of your ESA letter if you get qualified. We believe in making ESA companionship as accessible as possible. We also offer services for airlines and landlords that require additional documentations for some additional charges which will be clearly mentioned upfront.
  12. Safe and Secure.

We follow online protocols to make sure your card information and private assessment remains safe and confidential.

Laws Revolving; Emotional Support Animal

Emotional Support Animal are Protected by Two Federal Laws;

  1. The Fair Housing Act (FHA) – The Department of Housing issues guidance relating to the FHA

    SUMMARY

    This explains certain obligations of housing providers under the Fair Housing Act (FHAct), Section 504 of the Rehabilitation Act of 1973), and the Americans with Disabilities Act (ADA) with respect to animals that provide assistance to individuals with disabilities. The Department of Justice’s (DOT) amendments to its regulations for Titles II and III of the ADA limit the definition of “service animal” under the ADA to include only dogs, and further define “service animal” to exclude emotional support animals. This definition, however, does not limit housing providers’ obligations to make reasonable accommodations for assistance animals under the FHAct or Section 504. Persons with disabilities may request a reasonable accommodation for any assistance animal, including an emotional support animal, under both the FHAct and Section 504.
  1. The Air Carrier Access Act (ACAA) – The Department of Transportation issues guidance regarding the ACAA.

    SUMMARY
    Air travel is the only type of transportation that has federal regulatory guidance for animal accommodations under The Air Carrier Access Act, 49 (hereinafter ACAA), was the first federal law to directly prohibit discrimination on the basis of disability on airlines. Since its enactment, the Department of Transportation has issued a number of regulations applying to a range of issues, including the status of emotional support animals. The regulations clarify that ESAs are not included under the ACAA.

The Department of Transportation acknowledges ESAs as qualifying for limited protections, but limits access of ESAs to individuals with a diagnosed mental or emotional disorder and allows carriers to insist on “recent documentation from a licensed mental health professional to support the passenger’s desire to travel with such an animal.” Documentation must be provided on the letterhead of a licensed mental health professional stating that the passenger has a mental disability recognized under the Diagnostic and Statistical Manual of Mental Disorders (DSM V).

An emotional support animal is a type of assistance animal that is recognized as a “reasonable accommodation” for a person with a disability under the federal Fair Housing Act (FHAct, 42 U.S.C.A. 3601 et seq.). The assistance animal is not just a regular pet according to the U.S. Department of Housing and Urban Development (HUD). HUD is the agency that oversees the FHAct and investigates claims of housing discrimination.

There are only two questions that HUD says a housing provider should consider with a request for an assistance animal as a reasonable accommodation:

(1) Does the person seeking to use and live with the animal have a disability — i.e., a physical or mental impairment that substantially limits one or more major life activities?

(2) Does the person making the request have a disability-related need for an assistance animal? In other words, does the animal work, provide assistance, perform tasks or services for the benefit of a person with a disability, or provide emotional support that alleviates one or more of the identified symptoms or effects of a person’s existing disability?

A “no” answer to either of the questions means that a housing provider is not obligated to make a reasonable accommodation according to HUD. This may mean that the person does not meet the definition of disability or that the assistance animal does not help with symptoms of the disability. If the answer is “yes” to both, then HUD states the FHA requires an exception to a “no pets” rule. The emotional support animal must alleviate, or help, some symptom(s) of the disability.

HUD does not list all the possible disabilities for which an assistance animal could be used. Instead, HUD says the functions include “providing emotional support to persons with disabilities who have a disability-related need for such support.” Emotional support animals have been known to assist disabled individuals with severe depression, generalized anxiety disorder, post-traumatic stress disorder, and many other emotional and psychiatric disabilities.

If a person with a disability needs to use an assistance animal, he or she must first make the request to his or her housing provider or housing board. HUD says that a person seeking the accommodation must submit reliable documentation of the disability and disability-related need for the assistance animal if the disability is not known or readily-apparent. This documentation is usually a letter from a medical doctor or treating therapist who can establish the disability and need for the assistance animal. The housing provider may not ask for access to medical records or unreasonably delay the request.

Requests for an assistance animal are evaluated on a case-by-case basis. This means that housing providers cannot limit the assistance animal with general assumptions about certain species or breeds. There must be an individualized assessment of the specific assistance animal to determine if it poses a direct threat of harm or would cause substantial property damage.

Once these requirements are met, HUD goes onto to say that restrictions normally applied to pets cannot be applied to assistance animals. Housing providers cannot charge a “pet deposit” for disabled individuals who rely on assistance animals.

Conditions and restrictions that housing providers apply to pets may not be applied to assistance animals. For example, while housing providers may require applicants or residents to pay a pet deposit, they may not require applicants and residents to pay a deposit for an assistance animal.

The goal of the FHAct is to give disabled individuals and equal opportunity to use and enjoy their dwellings like non-disabled individuals. Reasonable accommodations are a recognized means of achieving that goal.